Problems emailing Microsoft addresses?

I have spoken to four different schools who use internally hosted Exchange servers. These schools all use an RM SMTP feed and are experiencing intermittent issues when trying to send/receive to/from Microsoft email address (hotmail.com, outlook.com, live.com etc..) .

As explained previously, this email anything directly to do with HICS but a communication may prove helpful. RM have told these schools that some DNS records need to be created to get this matter resolved. That part is obviously Updata and we have sent these DNS requests onto them to be created. However, so far, it appears that these DNS records have not had impact that we were hoping for and very little seems to have changed. I have a few contacts within RM and have sent off some emails asking for their thoughts on this and I am awaiting their response. I will put updates into this post.

Thanks,

Kevin Crawley

Posted in Email, Exchange server, RM, SMTP mail | Leave a comment

Transparent proxy issues on LD5

We have received reports of transparent proxy issues for the LD5 schools. It appears some pages are timing out and you need to keep refreshing the session for the page to load. Updata are investigating and I’ll add comments to this post to keep you informed on progress.

Thanks,

Kevin Crawley

Posted in Service, Transparent Proxy | 2 Comments

HICS Technical Forum

In November, I arranged Updata coming into the Herts for Learning office in Stevenage and invited along Network Managers from Secondary Schools for a Q&A session. Please see attached the minutes from this meeting. If anyone has any questions relating to this, please get in touch.
HICS network managers event November 2014

Thanks,

Kevin Crawley
kevin.crawley@hertsforlearning.co.uk

Posted in Service | Leave a comment

Service Desk opening hours

So it’s nearly that time of year again..

The Connectivity Desk’s opening hours over Christmas are:

Monday 22nd December 8am-6pm.
Tuesday 23rd December 8am-6pm.
Wednesday 24th December 8am-12pm.
Thursday 25th December closed.
Friday 26th December closed.
Monday 29th December 8am-4pm.
Tuesday 30th December 8am-4pm.
Wednesday 31st December 8am-12pm.
Thursday 1st January closed.

Merry Christmas to you all and I hope you all have a peaceful break.

Thanks,

Kev

Posted in Service Desk | Leave a comment

HICS Discussion

You may (or may not) have noticed that the HICS site now has ‘HICS Discussion’ added to the black menu bar. This is a forum that you are all welcome to use should you wish to interact with one another. Should you want to use this part of the site, you will need to sign in first. This is to avoid information being in the public domain – all registered users now need to be authorised by me.

Thanks,

Kevin Crawley

Posted in Service Improvements | Leave a comment