We are having quite a lot of reports that schools who use RM to deliver their email, are experiencing problems. With this in mind, I thought it would be a good idea to post about the issues. This isn’t anything to do with HICS and I am afraid it is something the schools in question will need to take up directly with RM.
There is a specific design for schools using RM’s SMTP service. Updata do not provide any SMTP feeds/relaying in the Hertfordshire network. There is a VPN tunnel between the Updata core and the RM SMTP servers, in which traffic between the two parties is passed. RM use the public IP range of 184.108.40.206/28 as a dedicated SMTP feed for the Hertfordshire schools, and Updata simply provide the routing of traffic between the school and RM. There is no firewalling being done by Updata on this VPN. This setup was duplicated from the previous ISP (Virgin).
Any problems with email not being delivered promptly should be reported to RM. This is because schools have a contract direct with them and RM are reluctant to speak to third parties, such as myself. The bounce backs are generated by ‘..ifl.net’. ifl.net is Internet For Learning at RM. The telephone number for them is 0845 404 0000.