HICS communication

Important information regarding your renewed Hertfordshire Internet Connectivity Service (HICS) 

As you know, Herts for Learning (HfL) extended the sign-up process for joining the new and improved Hertfordshire Internet Connectivity Service (HICS) after requests from schools for more information about the service.  We are delighted that more than 500 of Hertfordshire schools subsequently decided to remain with the HICS service and as a result we were able to maximise savings for all shareholders.  Because of the extension to the sign up process and the increased uptake, we now need to implement a phased migration, rather than a complete estate switch over on 1st October as originally communicated.    

Although the migration is a complex and multifaceted process, this is completely managed by HfL and there will be no interruptions to your service throughout this period. The phased migration to the new and improved HICS service began over the summer period and we anticipate that the last site will switch over by January 2018.  Our partners (RM Education) will be in contact with you directly to walk your school through the steps of the migration, during the phased roll out period. As soon as your school has been migrated, many of the new features of the new service will be available to you, the remaining features will go live once all schools have migrated. Please see here for a breakdown. 

In order to help your school maximise the great new features and benefits of the improved HICS service, we will be sharing some online training videos in the coming weeks.  We will also be running FREE training sessions at Robertson House, Stevenage. These sessions are designed for network administration staff, enabling network managers and IT support staff to maximise the new features and benefits of the new HICS service. If your school is interested in attending please book here 17SIT/092A – click here to book &  17SIT/093A – click here to book

 If you have any questions relating to the HICS transition, please visit our frequently asked questions on the HICS Website link to FAQ – HICS  or contact the HfL IT service desk on 01438 844777 (opt. 1 then opt. 2) / help@sd.hertsforlearning.co.uk.

 

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Internet drop out

The internet went down earlier this afternoon but we believe it is now up and running. Please contact us if you are still having problems or if you have any queries. We will provide more details in due course. Apologies for yet another outage.

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New HICS Contract – FAQ’s

Please click here for the first version of the FAQ’s for the new HICS contract delivered in partnership with RM Broadband.  If you have any other questions not answered by the FAQ’s then please contact internet@sd.hertsforlearning.co.uk.

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HICs Network – Full Service Restored

Good Morning

Following a rollback of the whole system undertaken by Updata last night, we believe that all connectivity services are now working as expected.  If this is not the case for your school, please let us know via the ICT Service Desk on 01438 844777 Option 1 and then 2

Thank you for your patience over the past few days.  We are fully aware of how disruptive this must have been to you all, and we will be expecting a full incident report from Updata in due course

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HICS Network – Further Update

Updata have completed the roll back of the service now.   However, SSL inspection is currently on for all sites, the result of this is visiting Google or YouTube you will receive a security error.  We have asked Updata to revert this as soon as possible.  A workaround is to deploy the Updata SSL certificate to your network or standalone device a guide can be found at “ssl-filtering.updata.net”.

We apologise for the continued disruption, a full report will be issued once the incident has been resolved.

Kind Regards,

Lewis Richardson

Head of Technology Services Development

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