Category Archives: RM

SSL Inspection

As part of the migration to the new HICS network it’s important that you deploy the RM SafetyNet SSL certificate to your network computers and any standalone devices,  as SSL inspection will be turned on for all sites from the … Continue reading

Posted in RM, Web Filtering | Leave a comment

HICS communication

Important information regarding your renewed Hertfordshire Internet Connectivity Service (HICS)  As you know, Herts for Learning (HfL) extended the sign-up process for joining the new and improved Hertfordshire Internet Connectivity Service (HICS) after requests from schools for more information about … Continue reading

Posted in RM, Service Improvements | Leave a comment

Problems emailing Microsoft addresses?

I have spoken to four different schools who use internally hosted Exchange servers. These schools all have an RM SMTP feed and are experiencing intermittent issues when trying to send/receive to/from Microsoft email address (,, etc..) . As explained … Continue reading

Posted in Email, Exchange server, RM, SMTP mail | 1 Comment

RM EasyMail: undelivered mail to HCC accounts

Update from RM This issue was resolved today (10th November) at 2.30pm. One of the easymail relay servers had some miss configuration which was causing messages from that server not to be delivered. Messages that were not delivered will have … Continue reading

Posted in Email, RM | Leave a comment

Failure of RM hosted websites … including HGfL sites … 17th October

Some RM hosted websites are unavailable this morrning.  This includes and as well as school websites. The issue has been reported to RM and and they are currently working to resolve it but currently (9:30 am) there is … Continue reading

Posted in RM, Websites | 2 Comments