VPN solution available for Windows 10 users

For those of you who were not aware, there is a VPN solution available for W10 users. So for schools wishing to use this VPN AnyConnect platform, you will need to contact our service desk and we can enable this for your existing VPN profile. The older and existing IPSEC VPN will still continue to work (assuming it is compatible with your operating system) so nothing should ‘break’. The HICS Service Desk will just need to know your school and the usernames you want this set up for.

When connecting to the new VPN service, users will browse here: https://vpn1.hertsgfl.org.uk and enter the VPN credentials provided by us/Updata. You then download and install the client and connect in the usual way. Please note that with the new solution, a PCF file is not required.

If you have any queries relating to this, please contact the HICS Service Desk and we will hopefully then provide the necessary answers.

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Christmas hours

It’s approaching that time of year once again. I hope you all have peaceful break (assuming that is what you want!)
 
The Connectivity Service Desk hours over the Christmas period are:
Wednesday 28th December to Friday 30th December – 8am-4pm
Tuesday 3rd January onwards – normal opening hours
Please note that the MIS and Technical Service Desks are closed from Noon on 23rd December until Tuesday 3rd January 2017
Thanks,
Kevin Crawley
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Internet restored

Proxy 5 in LD5 was struggling to connect to Netsweeper (the filtering platform). All was resolved shortly before 9am. Please contact us if you wish to discuss. A big thanks to the people who brought this to my attention first thing this morning.

Kevin Crawley

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Internet down? – The filtering service is currently unavailable

I have received three similar reports this morning whereby schools can’t get out to the internet and users are instead getting a message saying “the filtering service is currently unavailable”. This appears to only be happening on the 172’* network and the transparent proxy appears fine. This does not appear to happen at every school. Updata are investigating.

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CCTV Problems Update

We are happy to report that the CCTV problem which was reported by one of the Hertfordshire monitoring centres yesterday has now been resolved with the rapid assistance of Updata.  Updata corrected the configuration problem and schools were back up and running by late afternoon yesterday. For those schools affected, thank you for your patience.

Jenny Collins – SITSS Service Desk Manager

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