Internet restored

Proxy 5 in LD5 was struggling to connect to Netsweeper (the filtering platform). All was resolved shortly before 9am. Please contact us if you wish to discuss. A big thanks to the people who brought this to my attention first thing this morning.

Kevin Crawley

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Internet down? – The filtering service is currently unavailable

I have received three similar reports this morning whereby schools can’t get out to the internet and users are instead getting a message saying “the filtering service is currently unavailable”. This appears to only be happening on the 172’* network and the transparent proxy appears fine. This does not appear to happen at every school. Updata are investigating.

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CCTV Problems Update

We are happy to report that the CCTV problem which was reported by one of the Hertfordshire monitoring centres yesterday has now been resolved with the rapid assistance of Updata.  Updata corrected the configuration problem and schools were back up and running by late afternoon yesterday. For those schools affected, thank you for your patience.

Jenny Collins – SITSS Service Desk Manager

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CCTV Problems

We are aware of some CCTV monitoring problems which are affecting several of our customers.  We are working closely with Updata and the CCTV vendors to reach a solution as soon as possible.  Apologies for any convenience this is causing you.  Please contact the Service Desk in the usual way if you wish to discuss this further.

Jenny Collins – Service Desk Manager

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Filtering platform upgrade

I thought it was a good idea I updated you all on the filtering platform upgrade from yesterday. I am told that all appears successful and we have today experienced a day of expected performance levels. Proactive monitoring has also suggested that we once again have plenty of available capacity. Further to my recent communications, in the coming contract there will be greater attention assigned to proactive network testing.

The work yesterday did unfortunately take longer than I was expecting and anyone in a school on Sunday, or connecting remotely, would have noticed periods of downtime for web traffic. For this, I apologise but I hope the stability will make it worthwhile.

The upgrade has also brought added functionality to your HICS service as well and we will be testing this in the coming days. Assuming, all goes to plan, you will see further communications providing additional information. Briefly though, the filtering platform can now alert schools via an email when users search on extremist type searches, in line with the Government’s Prevent Strategy. Schools will need SSL inspection deployed for this to work and unless the school’s active directory (AD) is synced with Netsweeper (the HICS filtering platform), reporting will be against internal IP addresses only. There are other improvements on the filtering experience too, and as I say, communications will be forth coming.

I would also like to remind you all that as things stand you can run filtering reports against internal IP addresses and I can give you access to a web portal where you can do this yourself. If you want to sync AD to Netsweeper, then you will be able to run reports against user IDs. This is in place already so please get in touch if you would like to discuss this.

The only other thing I was going to mention is that I have received reports recently that the automated HICS notifications were no longer being generated when I added a new post to this site. With the help of my colleague, I believe this should be resolved, but as ever, please get in touch with me if you think otherwise/would like to discuss.

Thanks all,

Kevin Crawley

Posted in Planned Maintenance, Service, Transparent Proxy, Web Filtering | Leave a comment